What They Have To Say About Us


Rochester Business Journal

Volume 23, Number 10, June 8, 2007

"One of the men behind Merkel Donohue Inc. launched a different variety of furniture business when he retired from the local office equipment firm.

Today, his son in-law leads the company, which specializes in colleting old office furniture before it heads to the landfill and finding a use for it.

Victor Merkel now works full time in real estate but launched Desk Set Ltd., which goes by DeskSet, in the mid-1980’s when he retired from Merkel Donohue.

His son-in-law John Hedges took over the firm.To keep pace with growth, the company doubled the size of its operations . . . " 

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"Dear John,

"I wanted to let you know that we have now been in our new municipal facility (The Eyer Building) for just over six months. The facility is truly a magnificent community asset in large part due to the Deskset and your entire staff. I am truly grateful for the professionalism and energy that Ashley Bieger displayed in her overall project management. Her attention to detail supporting each department's individual needs and in her follow up was spot on.

The care taken by the installation teams has facilitated a smooth transition and really helped to create a warm and inviting feel to a facility that the entire community and our visitors can enjoy. It is refreshing in today's high speed business environment to know that a company like yours will not only take the time necessary to assist the customer but back it up with a satisfaction guarantee. East Rochester is lucky to have had your assistance and to have your company call our community home."

Martin G. D'Ambrose
Village Administrator
Town/Village of East Rochester

 The Rochester RHIO would like to thank Ashley Bieger for making the move to our new location such an easy transition. 

Ashley's willingness to understand our workflow and team communication needs was really appreciated.  It's that kind of expertise and dedication that really made an impression on the Rochester RHIO team and is reflected in how much we are enjoying our new location.

Ashley's positive attitude had a terrific influence on the entire relocation process from numerous space configuration options, to working with the landlord during renovation and coordinating with the other vendors setting up phones and connectivity!  She was very patient and really listened to what we were trying to accomplish for our staff and gave excellent, thoughtful options.  Ashley made sure we understood what was included in the scope agreement and what might be additional costs so we could make informed choices.  She worked closely with the other vendors involved in our move and remained calm yet firm making sure all of our dates and deadlines were met!

Ashley did a great job, and we really appreciate her time and effort.  We will not hesitate to mention Ashley's contribution to our move when asked to recommend your company in the future.

Jill Eisenstein
Associate Director
Rochester RHIO



The Desk Set staff were very helpful and accommodating during our organization's move.  Thank you Desk Set for your extra effort during such a busy time.

Tracy Boff
Deputy Executive Director
Catholic Charities Community Services



"To the DeskSet Family:

Thank you so much for all of your help. When construction for our new building began, we had no idea where to start for furnishings! After contacting you with our requests for remanufactured cubicles, your quick response, ease of communication and great product made our decision a breeze. Before we knew it, our entire office was furnished with all DeskSet products, some remanufactured and some new. The ability to choose our own size and colors was like having custom cubicles manufactured exclusively for us! Installation was quick and professional and scheduled around our needs. We love our new desks, cubicles, chairs and conference table!

We will definitely recommend DeskSet to anyone who needs office furniture. We are very pleased with our decision to go with your company. Best wishes for your future.

Very truly yours,"

Mary Balonek
Odyssey Controls

"Carol Tunney,

I want to thank you for all the assistance you gave me when we were furnishing our office. Our seventy year old Municipal Building underwent a total renovation and I had a budget for new furnishing for our front office. We were so pleased to be able to purchase extras yet stay within our budget. The time, attention and information you gave us when we first visited your company was greatly appreciated. Your cooperation in changing dates for delivery and set up of our furniture were greatly appreciated since we had no control over the time needed by the contractors. Our front office looks beautiful and all of our customers remark on how nice our furniture looks in the newly renovated office.

When it was time to furnish the new space that our Board Room is now located in, without hesitation we again looked to you and Desk Set for our furnishings. The Board members are very pleased with the new U shaped Board table that allows for them to confer with each other without turning their backs to anyone, and for everyone in the audience to be able to view all Board members.

Those of us that work in the newly remodeled Village of Watkins Glen Municipal Building are very pleased with the look and quality of our furniture. The professionalism shown to us and the quick turnaround time from purchase to delivery and set up were added bonuses.

Thank you."

Donna J. Beardsley
Clerk/ Treasurer

"I am writing to let you know what a great experience we had in the purchase of our Deskset furniture. We stopped to have a look at desks for my husband’s office...hoping to find a gently used “reception style” set up. Ashley Bieger was working with us that day and showed us how we could get something brand new, in the style we wanted, at a very affordable price. We could even customize the desk to our specific needs.

The next phases of ordering were worked out via phone and email, which was so convenient, as we live on the other side of the city from the Deskset location. Ashley was extremely helpful as well as patient as we tweaked our original request a number of times to come to a final concept. I never waited more than a few hours for a response to a question! How refreshing is that?!

Delivery and set up was a breeze...because I didn't have to do it. The gentlemen who did were prompt,friendly, and efficient. The desk is lovely...perfect for our needs...and looks so nice in the office. In the three months of craziness in building...working with contractors, laborers, vendors...this experience was one of the most seamless and pleasurable.

Thanks everyone."

Mark and Bonnie DePaolis
Mark's Alignment & Brake Service

"Dear Ron,

I wanted to take a minute and thank you for your office furniture guidance when we bought and moved into our new building in Gates. Many people probably do not consciously think about how the furniture and fixtures in an office space really set the tone in a business – but your attention to our vision and knowledge of how everything goes together proves that DeskSet is interested in more than just selling us furniture. I would also like to thank your delivery personnel for always being extremely professional and accommodating with the set-up and placement of each delivery. As we continue to grow it is great to know that we have a partner making sure our office space is at its best!"

Kristine Caronna
ComTec Solutions

"Dear Ron,

Now that we have moved into our new space at 300 Canal View Blvd in Rochester, I wanted to thank you for your assistance in getting us into the space on schedule and with the workstations and enclosures that suit our business needs. The price point was within our budget and the installation was exactly as promised. Our staff is excited about the new space and furnishings that represent an upgrade from the previous location.

If you would like to show your product to a prospective customer we would welcome a visit so that the units can be viewed "in place" rather than in a catalogue.

I am glad we made the connection. Dealing with a professional organization and experienced people like you and John made my job easier as a facilities coordinator. We recognize that in these tougher economic times, everyone has to work harder to get the order and DESK SET should be commended for the effort.

Regards, and continued success."

John F Burns Jr.
Vice President Corporate Services

"Dear Carol:

I am writing to tell you how pleased we are with all the new furniture we purchased from you for our new office suite. I like the sturdy construction and of course, it is very nice looking, too.

I was particularly impressed by your delivery/assembly people. We had ordered a number of items and assembling them took a lot of time and created a lot of empty packaging. Your workers were pleasant, quiet, efficient, and left no mess whatsoever. They were even entirely agreeable when I changed my mind about how my desks were assembled and asked to reassemble them differently.

We would not only say that we would purchase from you again; we already have.

We are very pleased. Thank you."

Donna A. Rea
Business ManagerADVIS

"I have had occasion to work with Deskset three or four times over the past four years to furnish our office space. Each time I have found their customer service, follow-up, delivery and effort to please me as a customer top-notch. I highly recommend John Hedges and his crew!"

Lisa Hill DiFusco
The LightHeart Institute

"Dear Mr. Weisensel:

When I was looking to furnish my cramped and outdated office under extreme budget restraints, I was excited to find your company. You worked with me to create a modern office that has made it a pleasure for me and my staff to work in. Thank you for all the guidance and attention to detail, the final product was beyond my expectations.

Everyone that comes into the office compliments us and when I tell them that it is refurbished office furniture they can't believe it. Working with you we saved about 60% of the cost new without the loss in quality or style.

It was a pleasure working with you and your company, and I recommend you to everyone that asks about our office."

Noeleen Griffin, IAO
Town of Gates

"When preparing to move our offices after 20 years , we realized the need to replace some furniture and then furnish a significantly larger space. From our very first contact with Deskset we knew we were in the right place! Our contact, Donna McDonnell , was knowledgeable, responded in a timely manner and truly understood our needs. I was amazed at the selection of both new and used office furniture available. The refinishing process that we chose to use on a number of pieces made all the furniture look like new.

Being a developer , I know that budgeting, scheduling and quality are keys to a successful relationship. Deskset met all our expectations!"

Andy Gallina
Gallina Development Co.

"Deskset is a company with whom we have worked with in the past and continue to refer our tenants to for their furniture needs. This time around, we built a new building in our corporate office park with space that we relocated into. We had quite a few items that we needed in order to furnish our new office.

One of the things that I liked about Deskset was that they were able to visit our current space and take a look at the furniture we already owned to see if any of it could be refurbished for use in our new space. They were able to pick up many of our filing cabinets and chairs and breath new life into them with a coat of paint or new fabric that worked within the design scheme. The new items we purchased were of high quality and we expect them to last for a long time.

From a customer service standpoint, my experience was excellent. There was great follow through from the selection process through the delivery. Our new space looks terrific and we get compliments all the time."

Brian Morath
Property Manager
Calkins Corporate Park

"Dear Mr. Hedges,

Thank you for the making a tenuous situation seamless and painless! My company found ourselves in one of those fast growing stages and needed to expand in a hurry. From call center to fulfillment we were busting at the seams. As lead role in the project the thought of a call center rehab and furniture purchase and placement was mind boggling. Enter Deskset. We had made a few small purchases in the past years from Deskset and the only thing I remember was “how much I didn't have to do”.

I quickly set up a meeting on site at our location, in that meeting I explained the need inside an empty shell of a room for which I wanted to maximize the space for now and into the future on a set budget. A few back and forth calls with their designer and sales person and Voila, instant Call Center!

Install was on time and painless. After install changes were no sweat and Desk Set was quick to make sure what we ended up with was what we needed not just what we paid for.

I am not one to waste time writing these thank you notes, but I felt compelled to express the gratitude of thanks. Please extend that thank you to everyone that touched our account through the process; they all did a wonderful job and Kudo’s to your leadership team for hiring the right people for the job!

Best wishes to you and your company,"

"PS Does your company pour concrete? We are 3 weeks behind on that project!"

Mark Monteleone
VP of Operations
Athletica Inc

"Moving your company can be very emotional for your employees and lead to unexpected headaches and costs. Three things when you move, down time for your company, costs related, and stress on your team. I also had 16,000 sq. ft. and was moving into 11,000 sq ft.. I needed major help. I chose the Desk Set, they do it all. My goal was to make this as seamless to our employees and a positive move for all. One of the first things they did was take an inventory of all our furniture, right down to small end tables and cabinets. The design team started to work on placements and how we could use close to 100% of our furniture in the process to save money. When we were getting close to the move, we chose one week to move everything that was not needed and got it all settled and put in it's proper area.. Then the last week, we moved everyone's main office furniture. All said and done, they increased our efficiency in our new space with their layout plans and designed in room for expansion.

I can attest to moving your company to a new address using Desk Set was headache-free. Their expertise and planning was top shelf. They redid our furniture to make it look like new and we did not miss a beat. They even loaned us some furniture to use during the refinishing time and bought our unused furniture. The team is a class act and experts in designing, furniture needs, moving, and follow up."


Jim Wemett
Technology Innovations, LLC
15 Schoen Place
Pittsford, NY 14534

“Our experiences with deskset are always pleasant! The quality of their products is great at reasonable prices and there’s always an extensive selection. We are very satisfied and will continue to choose deskset for our future office furniture needs!”

Courtney Moriarty
LunchByte Systems Inc.

"I’ve been purchasing office solutions from the Desk Set for over 20 years.

My own work area was purchased from them. It’s U-shaped and was designed with three different work surface depths specifically for my needs. It has a mahogany veneer finish and I get lots of compliments on it. Most people think it cost over $ 5,000 when it was less than $ 2,000.

We replaced all (over 100) of our task chairs a few years back. It was too expensive to do all at the same time so the Desk Set agreed to stock several of them for us and we purchased 4 or 5 a month. Just one phone call and the chairs arrived a few days later.

As an architectural and engineering firm, we produce a lot of documents. The Desk Set came in and customized two of our print rooms with chest high work surfaces with storage cabinets below. It’s been a real back-saver for those of us who handle a lot of documents and has made both rooms much more professional looking."

Clark Patterson Lee
David Pender
Vice-President and Chief Financial Officer